Frequently asked questions

Where do you ship?
We currently ship within the U.S. only. International shipping isn't available yet, but we hope to offer it down the road.

What ingredients do you use?
Our candles are made with just a few clean ingredients: a natural coconut and soy wax blend, lead-free cotton wicks, and high-quality fragrance oils.

How do I care for my candle?
Before each burn, trim the wick to 1/4" and let the candle burn in 3 to 4 hour intervals, or until a full melt pool forms across the top. This helps the candle burn evenly, while trimming the wick prevents flickering (a fire hazard) and keeps soot from forming.

Are the containers recyclable?
Yes! Once you've finished your candle, fill the vessel with hot, soapy water and let it sit for about an hour. Pour out the water and any leftover wax, and the wick tab at the bottom should lift right out. If it's still holding on, repeat with fresh hot water one more time. Once the wick is removed, wash the vessel and give it a new life at home, or recycle it.

When will I receive my order?
Please allow 3 to 5 business days for your order to be processed and shipped. Once your package is scanned in by the carrier, domestic orders within the contiguous U.S. typically arrive in 2 to 5 business days, depending on location. Orders to AK, HI, and outlying territories may take a little longer.

Please note: Village Apothecary isn't responsible for delivery errors made by the carrier. For shipping issues, please reach out to your carrier directly.

Returns & exchanges
If your order arrives damaged or you're having an issue with your product, email us at hello@shopvahome.com with photos and a detailed description so we can help.

As a small, growing business, we're currently unable to cover return or exchange shipping costs. Exchanges must be requested within 14 days of delivery, with proof of purchase. We don't offer refunds at this time, but if you're unhappy with your order, you may qualify for store credit.