FAQs

Q: Where do you ship?

A: As of right now, we only ship domestically within the U.S. We do not offer international shipping, but we hope to in the future. 

Q: What ingredients do you use?

A: Our candles are made of three ingredients: All natural coconut wax, lead-free cotton wicks, and quality fragrance oils. 

Q: How do I take care of my candle? 

A: Before each use, trim the wick to 1/4" and allow the candle to burn for 3-4 hour intervals, or until you get a full melt pool. This allows for the candle to burn evenly and trimming the wick prevents flickering (which is a fire hazard) and soot from forming. 

Q: Are these containers recyclable?

A: Yes! After you are finished with the candle, fill it up with hot soapy water and let it sit for an hour. Remove the water and excess wax and the wick tab at the bottom should be loose enough to remove. If it's still hanging on, repeat with the hot soapy water one more time. After the wick is removed, wash and use, (or recycle)!

Q: When will I receive my order?

A: Please allow 1-4 business days for your order to be processed and shipped. Once picked up and scanned in by our carrier, domestic orders shipped within the contiguous U.S. may take 2-5 business days to arrive, depending on location. AK, HI, and outlying territories may take longer.

Please note: once a package is shipped, the tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We are currently unable to replace missing or stolen packages.

Q: Returns & exchanges?

A: If your order arrived damaged or if you're experiencing an issue with your product, please include photos and a detailed description in your email to villageapothecaryco@gmail.com, and we will help the best that we can.

As a small, growing business, we are currently unable to pay for return or exchange shipping costs. Exchanges must be made within 14 days of delivery and proof of purchase must be shown. 

We do not offer refunds at this time, but if you are unhappy with your order, you may qualify for store credit. 

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