Wholesale Terms of Service
Wholesale Terms of Service
ORDERING
NEW ACCOUNTS
New wholesale accounts can submit requests via email at villageapothecaryco@gmail.com. We also offer wholesale on Faire!
Retailers must disclose valid business names, contact information, and domain addresses for any and all websites on which Village Apothecary products are sold.
VILLAGE APOTHECARY LLC RESERVES THE RIGHT TO REFUSE SERVICE AT ANY TIME, FOR ANY REASON.
ORDER MINIMUM
We require a $100 USD minimum on all orders, including new and existing accounts. All orders must be paid in full before product is shipped from our Birmingham, Alabama studio.
LEAD TIMES
Orders are processed and shipped from our studio within 3-5 business days, not including transit time.
You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 48 hours once a label has been created.
Increased lead times - our lead time may increase to 6-10 business days during periods of high order volume such as the holiday season from October through mid-December and around launches and major promotions. Please plan for additional processing time for estimated delivery dates or reach out to our team for more information.
Large orders - orders over 100+ units may be made to order and require a longer lead time. Please contact us at villageapothecaryco@gmail.com for information about availability. Full payment or a percentage down payment on the order total may be required in order to begin production. Please note that we are unable to hold inventory for any order until full payment is received as orders are placed on a first come, first serve basis.
BACKORDERS
In the event that a product is oversold or out of stock, VILLAGE APOTHECARY may backorder this item and ship at a later date or issue a refund. We reserve the right to cancel or backorder items at any time.
SAMPLES
We would love to send you sample to test and burn for yourself! Please send us an email requesting samples and we will ship them to you.
CHANGES TO ORDERS
Our in-house fulfillment team works fast to get your order out to you. Once an order is placed, we are extremely limited in our ability to make changes or cancellations; we will try our best but are unable to make request guarantees.
If an order has already been packed or shipped, we cannot accept change requests.
If you need to update your information, edit or cancel your order, please reach to villageapothecaryco@gmail.comout as soon as possible after placing your order. Please note that our business hours are Monday-Friday from 8:30am-4:30pm CST.
PAYMENT TERMS
Standard Payment - accepted methods of payment include credit card, PayPal, check, and bank transfer. Payment is due in full upon order placement.
Shop Pay Installments - Shop Pay offers customers the option to pay in full at checkout, or to split their purchase into 4 equal, interest-free installment payments for orders up to $3,000 USD. There are no additional charges, interest rates, or late fees.
REFUNDS
VILLAGE APOTHECARY does not accept return to vendor refunds.
SHIPPING
The receiver is responsible for all shipping and handling costs and expenses, which may include customs clearance, import fees, and local taxes. Transit times are the sole discretion of the carrier. Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. VILLAGE APOTHECARY is not responsible for any lost or stolen packages, and we cannot replace missing or stolen packages at this time.
SELLING + PRICING
All prices are listed in US dollars. Authorized retailers will receive approximately 50% off of the MSRP which varies by product. Prices are subject to change without notice.
Products purchased from VILLAGE APOTHECARY shall only be sold at the manufacturer’s suggested retail price (MSRP) listed on our Faire or line sheet.
AMAZON & MAP PRICING
WE DO NOT AUTHORIZE RE-SELLING THROUGH ONLINE MARKETPLACES (EX: AMAZON, ETSY, EBAY, ETC). FAILURE TO ABIDE BY THIS PROHIBITION WILL RESULT IN SUSPENSION TO YOUR ACCOUNT.
VILLAGE APOTHECARY does not allow any account or retailer to distribute our products to other businesses without prior consent.
EXCLUSIVITY
VILLAGE APOTHECARY does not offer exclusivity to any account for any reason.
When VILLAGE APOTHECARY products are displayed across many retailers’ shelves, it increases consumer confidence in our high-quality, much loved products. We suggest adding a new line to your collection or picking up products that are specific to your customer base or that are not sold by neighboring stores to differentiate your assortment.
LABELING
All products must be sold in original packaging. Any alteration and/or obstruction of product labels or branding material is strictly prohibited.
VILLAGE APOTHECARY does not allow any tampering of product by melting and/or repackaging it.
CUSTOMER CARE
RETURNS & EXCHANGES
VILLAGE APOTHECARY does not accept returns or exchanges on products purchased at wholesale cost. We only accept returns in the case of defective merchandise.
DAMAGES/DEFECTS/ERRORS
Please inspect all shipments immediately upon delivery. In the case of damaged/defective merchandise or shipping errors, you must contact VILLAGE APOTHECARY within 5 business days of receiving the merchandise.
All damaged merchandise will be replaced or credited upon notice within 5 business days. Shipping errors will be corrected within 5 business days of receiving notice of the error. VILLAGE APOTHECARY requests proof of damaged merchandise such as photos or video to honor replacements or a credit, and a batch number may be required.
FOR QUESTIONS REGARDING THE ABOVE TERMS, PLEASE CONTACT US AT villageapothecaryco@gmail.com
TERMS OF SERVICE LAST UPDATED JANUARY 17, 2024.